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(+353)-1-8612100

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Syntec Group Supplier of Premium Scientific and Clinical Instruments, Products & Services to Irish and International Markets

Supplier of Premium Scientific and Clinical Instruments, Products & Services to Irish and International Markets.

Syntec is committed to providing the very best service quality and customer support to our clients. Syntec is an ISO 13485 accredited company.

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Syntec, Unit 618 Northwest Logistics Park, Ballycoolin, Dublin 15
info@syntec.ie
+353 1 8612100
+353 1 8612101

COPYRIGHT© 2022 SYNTEC GROUP

This site uses only essential cookies needed to make it work. See our Cookie Policy.

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Cookie Policy

Last updated: 8 September 2025

We use only strictly necessary cookies to operate this website securely and reliably. We do not use analytics, advertising, or social media tracking cookies.

Cookies we use

Name (examples)	Provider	Purpose	Category	Duration	Type
Session cookies (e.g., `session`, `sid`, `JSESSIONID`)	This website	Maintain a secure connection and remember actions during your visit.	Strictly necessary	Session (deleted when you close your browser)	First-party
Spam-protection cookies (e.g., `_GRECAPTCHA`)	Spam protection service	Protects forms against spam and abuse.	Strictly necessary	Varies (often up to 6 months)	Third-party
`cookie_consent` (if our small notice is shown)	This website	Remembers that you dismissed the cookie notice.	Strictly necessary	Up to 12 months	First-party

Legal basis

We rely on legitimate interests to use strictly necessary cookies so the site can function securely and correctly.

Managing cookies

You can block or delete cookies in your browser settings. Essential cookies are required for basic site functions, so parts of the site may not work correctly if they are disabled.

Contact

Questions about this notice? Email info@syntec.ie.

Privacy Policy

Website: https://www.syntec.ie
Type of website: Portfolio
Controller: Syntec Scientific

https://www.syntec.ie (the “Site”) is owned and operated by Syntec Scientific. Syntec Scientific is the data controller and can be contacted at:

info@syntec.ie
(+353)-1-8612100
Unit 2 The Business Centre, 618 Northwest Logistics Park, Ballycoolin, Dublin 15, D15 PY00, Ireland

Purpose

The purpose of this privacy policy (this “Privacy Policy”) is to inform users of our Site of the following:

The personal data we will collect;
Use of collected data;
Who has access to the data collected;
The rights of Site users; and
The Site’s cookie policy.

This Privacy Policy applies in addition to the terms and conditions of our Site.

GDPR

For users in the European Union, we adhere to the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, known as the General Data Protection Regulation (the “GDPR”). For users in the United Kingdom, we adhere to the GDPR as enshrined in the Data Protection Act 2018.

We have not appointed a Data Protection Officer as we do not fall within the categories of controllers and processors required to appoint a Data Protection Officer under Article 37 of the GDPR.

Consent

By using our Site users agree that they consent to the conditions set out in this Privacy Policy.

When the legal basis for us processing your personal data is that you have provided your consent to that processing, you may withdraw your consent at any time. If you withdraw your consent, it will not make processing which we completed before you withdrew your consent unlawful.

You can withdraw your consent by: Contact info@syntec.ie for details on changing your privacy settings.

Legal Basis for Processing

We collect and process personal data about users in the EU only when we have a legal basis for doing so under Article 6 of the GDPR.

We rely on the following legal basis to collect and process the personal data of users in the EU:

Users have provided their consent to the processing of their data for one or more specific purposes.

Personal Data We Collect

We only collect data that helps us achieve the purpose set out in this Privacy Policy. We will not collect any additional data beyond the data listed below without notifying you first.

Data Collected Automatically

IP address;
Location;
Hardware and software details;
Clicked links; and
Content viewed.

Data Collected in a Non-Automatic Way

We may also collect the following data when you perform certain functions on our Site:

Company details;
Email address;
Phone number; and
Address.

This data may be collected using the following methods: submitting details through contact form.

How We Use Personal Data

Data collected on our Site will only be used for the purposes specified in this Privacy Policy or indicated on the relevant pages of our Site. We will not use your data beyond what we disclose in this Privacy Policy.

The data we collect automatically is used for the following purposes:

Website analytics and online advertising.

The data we collect when the user performs certain functions may be used for the following purposes:

Communication.

Who We Share Personal Data With

Employees

We may disclose user data to any member of our organisation who reasonably needs access to user data to achieve the purposes set out in this Privacy Policy.

Third Parties

We may share user data with the following third parties:

Marketing agency;
Google; and
Facebook.

We may share the following user data with third parties:

Pageviews, link clicks and form submissions.

We may share user data with third parties for the following purposes:

Targeted advertising.

Third parties will not be able to access user data beyond what is reasonably necessary to achieve the given purpose.

Other Disclosures

We will not sell or share your data with other third parties, except in the following cases:

If the law requires it;
If it is required for any legal proceeding;
To prove or protect our legal rights; and
To buyers or potential buyers of this company in the event that we seek to sell the company.

If you follow hyperlinks from our Site to another Site, please note that we are not responsible for and have no control over their privacy policies and practices.

How Long We Store Personal Data

User data will be stored until the purpose the data was collected for has been achieved.

You will be notified if your data is kept for longer than this period.

How We Protect Your Personal Data

In order to protect your security, we use browser encryption and store all of our data on servers in secure facilities. All data is only accessible to our employees and marketing agency. Our employees and 3rd party marketing agency are bound by strict confidentiality agreements and a breach of this agreement would result in dismissal.

While we take all reasonable precautions to ensure that user data is secure and that users are protected, there always remains the risk of harm. The Internet as a whole can be insecure at times and therefore we are unable to guarantee the security of user data beyond what is reasonably practical.

Your Rights as a User

Under the GDPR, you have the following rights:

Right to be informed;
Right of access;
Right to rectification;
Right to erasure;
Right to restrict processing;
Right to data portability; and
Right to object.

Children

We do not knowingly collect or use personal data from children under 16 years of age. If we learn that we have collected personal data from a child under 16 years of age, the personal data will be deleted as soon as possible. If a child under 16 years of age has provided us with personal data their parent or guardian may contact our privacy officer.

How to Access, Modify, Delete, or Challenge the Data Collected

If you would like to know if we have collected your personal data, how we have used your personal data, if we have disclosed your personal data and to who we disclosed your personal data, if you would like your data to be deleted or modified in any way, or if you would like to exercise any of your other rights under the GDPR, please contact our privacy officer here:

Conor Drysdale
conor.drysdale@syntec.ie
(+353)-1-8612100
Unit 2 The Business Centre, 618 Northwest Logistics Park, Ballycoolin, Dublin 15, D15 PY00, Ireland

Do Not Track Notice

Do Not Track (“DNT”) is a privacy preference that you can set in certain web browsers. We do not track the users of our Site over time and across third party websites and therefore do not respond to browser-initiated DNT signals. We are not responsible for and cannot guarantee how any third parties who interact with our Site and your data will respond to DNT signals.

Cookie Policy

A cookie is a small file, stored on a user’s hard drive by a website. Its purpose is to collect data relating to the user’s browsing habits. You can choose to be notified each time a cookie is transmitted. You can also choose to disable cookies entirely in your internet browser, but this may decrease the quality of your user experience.

We use the following types of cookies on our Site:

Functional cookies

Functional cookies are used to remember the selections you make on our Site so that your selections are saved for your next visits;

Analytical cookies

Analytical cookies allow us to improve the design and functionality of our Site by collecting data on how you access our Site, for example data on the content you access, how long you stay on our Site, etc;

Targeting cookies

Targeting cookies collect data on how you use the Site and your preferences. This allows us to personalise the information you see on our Site for you;

Third-Party Cookies

Third-party cookies are created by a website other than ours. We may use third-party cookies to achieve the following purposes: monitor user preferences to tailor advertisements around their interests.

Modifications

This Privacy Policy may be amended from time to time in order to maintain compliance with the law and to reflect any changes to our data collection process. When we amend this Privacy Policy we will update the “Effective Date” at the top of this Privacy Policy. We recommend that our users periodically review our Privacy Policy to ensure that they are notified of any updates. If necessary, we may notify users by email of changes to this Privacy Policy.

Complaints

If you have any complaints about how we process your personal data, please contact us through the contact methods listed in the Contact Information section so that we can, where possible, resolve the issue. If you feel we have not addressed your concern in a satisfactory manner you may contact a supervisory authority. You also have the right to directly make a complaint to a supervisory authority. You can lodge a complaint with a supervisory authority by contacting the Data Protection Commission.

Contact Information

Privacy Officer: Conor Drysdale
conor.drysdale@syntec.ie
(+353)-1-8612100
Unit 2 The Business Centre, 618 Northwest Logistics Park, Ballycoolin, Dublin 15, D15 PY00, Ireland

Terms and Conditions of Sale

The customer agrees to be legally bound by the seller’s Terms and Conditions and by all other applicable provisions. The purchase of product from Syntec Scientific Ltd. is strictly limited to parties who can lawfully enter into and form contracts in accordance with the laws of the Republic of Ireland.

Definitions

“Seller”, “Supplier”, “we”, “us” means Syntec Scientific Ltd (trading name: Syntec).
“Buyer”, “customer”, “you”, “your” means the purchaser of the goods from us.
“Goods” means the goods or services provided by the Supplier and specified in the Seller’s invoice.
“Contract” means the contract between Seller and Buyer for the sale and purchase of the Goods which incorporates these Terms and Conditions.
“Terms” means these terms and conditions.

Syntec Scientific Ltd., Irish Registered Company No. 382317
Registered office: Unit 2, Northwest Business Park, Ballycoolin, Dublin, D15 PY00, Ireland
Telephone: +353 (01) 8612100 · Fax: +353 (01) 8612101 · Email: info@syntec.ie

Purchasing Goods

To make purchases, the Buyer must provide their contact name, phone number, email address and other requested information as indicated.
When ordering, the Buyer will be required to provide payment details and warrants that the payment details provided are valid and correct, and that they are the person referred to in the billing information.
All orders are subject to acceptance and availability.
Any error in the ordering process due to technical or other reasons beyond the Seller’s control entitles the Seller not to treat the order as binding.
There is no limit on the value of goods that can be purchased by any customer.
The Seller displays products which form its collection. They are normally in stock and available for dispatch; however, certain high-demand products may sell out quickly. If so, contact info@syntec.ie to be added to a waiting list and we will contact you if the item becomes available to arrange payment.
The Buyer’s phone number will be used and displayed on the package for courier service.

Your Order

After placing an order, the Buyer may receive an email acknowledging the order details. This email is not an acceptance of the order. Unless the Buyer cancels in accordance with our Cancellation Policy, acceptance and completion of the Contract occurs when we dispatch the goods.
The sale Contract is concluded in Ireland and the language of the Contract is English. The Contract is governed by Irish law and the Buyer agrees to submit to the non-exclusive jurisdiction of the Irish courts.
The Seller reserves the right not to accept the Buyer’s order, for example if we are unable to obtain authorisation for payment or if an item is out of stock or discontinued.
For customers with contracts with Syntec, Syntec will be obliged to fulfil orders in a timely fashion and customers will be obliged to purchase products from Syntec.

Price

Prices provided by the Seller are in Euro (€) and exclude VAT. All prices and offers remain valid as advertised from time to time. The price displayed at the time the order is accepted will be honoured.
Buyers outside the EU may incur duties levied by the destination jurisdiction.
The cost of postage and packaging will be detailed before payment details are provided.
Price will be set on an annual basis.
Prices set for customers with contracts will be reviewed at the end of each calendar year and any price increases due to increased costs incurred by the Seller will be applied to the current pricing.

Payment

Payment for Goods and for the cost of packaging and delivery (where applicable) must be made before the Goods are dispatched.
Payment can be made by bank transfer or cheque. Delivery will not occur until payment has cleared, unless credit terms are agreed.

Delivery

Delivery Information for Island of Ireland Orders

Delivery charges vary and will be notified to the customer.

Delays may be experienced during certain times of the year; if so, we will contact you as soon as possible via email. Please allow up to ten working days for dispatch and delivery.

Delivery times are usually between 08:30 and 17:30, Monday to Friday. Courier deliveries will require a signature on receipt; if no one is present, delivery will be postponed to the next delivery date.

Customers (EU and outside the EU)

We deliver to all countries in the EU and outside. Orders will be shipped with various couriers.

Please allow at least fourteen working days for dispatch and delivery.

The Seller will not be liable for any loss, damages or penalty resulting from delay in delivery of the Goods when such delay is due to causes beyond the reasonable control of the Seller, including without limitation supplier delay, force majeure, act of God, labour unrest, or fire. In any such event, the delivery date will be deemed extended for a period equal to the delay.

Cancellation, Return & Exchange

Our aim is to ensure you are fully satisfied with the Goods. If you are not satisfied and we confirm a problem with the Goods, the Seller may opt to replace or refund the Goods. If you wish to return an item for any reason, contact info@syntec.ie within seven working days stating the reason for return. In the event of cancellation, you must return the Goods to us at your own cost.

The following will not be accepted for return:

Fridge items
Batch products
Instruments that have no faults confirmed by an engineer

Our address for all returns and complaints is provided below in the Complaints Procedure section.
The Buyer must take reasonable care of all Goods in their possession and return them to us with original packaging and tags within 7 days from the cancellation date.
In order to qualify for return, the Goods must fulfil the following requirements:

Goods may not have been used or damaged.
Goods must be returned in their original designer packaging.

The Seller will make refunds of the purchase price (excluding postage and packaging) in accordance with these Terms within 30 days of the date of the notice of cancellation. All accurately returned products will be credited to the original Buyer’s account excluding shipping charges. Refunds of international customs duties and sales taxes (if applicable) are excluded on shipments outside the European Community (EU).
If the Buyer needs to exchange an item for a different product, the Seller may agree to an exchange on a case-by-case basis and only for stocked items. Non-stocked items cannot be returned without a fault. Exchanged items can only be dispatched after returned goods have been received and have passed a quality control check.
If the Seller mistakenly sends Goods not matching the order, or the quality is not up to standard, please contact us before returning any items. Once verified, we will refund any transport costs incurred (both ways) upon receipt of the requested proof of purchase.
If Goods are not returned within the stipulated time limits, even though validly cancelled, we reserve the right to charge any costs of recovery of the Goods.

Service Contracts, Reagent Contracts and Managed Service Contracts

Prices for customers with service contracts will be reviewed at the end of each calendar year and any increases due to supplier cost increases will be applied to current pricing.
Once a service contract has been taken out, the customer will continue to use the Seller for service of the stated instruments and the Seller agrees to provide this unless both parties agree to change.
Software updates are provided to computers that run instruments only; updates do not include Microsoft updates.
The start date of all Reagent Service Level Agreements is the first day of the month and the end date is the last day of the month. The starting month/year and end month/year are stated on the contract.
Reagent Service Level Agreement contracts are exclusive between both parties whereby the Supplier agrees to supply the stated products and services it distributes, and the customer agrees to buy those stated products and services from the Supplier when required.
When a Reagent Service Level Agreement or Service Level Agreement commences, only the equipment already supplied and on the customer site or covered under existing service contracts—or ordered at that time—is covered. New equipment purchased after the start date may or may not be included and will be agreed by both parties.
For Managed Service Contracts, Syntec has the right to terminate its position with immediate effect if Syntec loses its exclusive distribution of products supplied by its supplier that are supplied under the Managed Service Contracts.
For Managed Service Contracts, Syntec will endeavour to maintain instruments supplied with the assistance of its suppliers but is not liable to replace any equipment that ceases to function. Syntec will, however, offer discounted solutions to its Managed Service Contract partner.

Complaints Procedure

If you wish to make a complaint, you may do so by writing to us at:

Syntec Scientific
Unit 2, 618 Northwest Logistics Park, Ballycoolin, Dublin, Ireland
Telephone: +353 (01) 8612100 · Fax: +353 (01) 8612101 · Email: info@syntec.ie

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