Terms & Conditions

Terms & Conditions





The customer agrees to be legally bound by the seller’s Terms and Conditions and by all other applicable provisions. The purchase of product from Syntec Scientific Ltd. is strictly limited to parties who can lawfully enter into and form contracts in accordance with the laws of the Republic of Ireland.







In these Terms and Conditions:

  1. “Seller”, “us” 1. “Supplier”, and “we” are references to Syntec Scientific Ltd with trading name Syntec

International which is an Irish Registered Company, Registration No. 382317, with registered offices at

Syntec Scientific Unit 2, The Business Centre, Northwest Business Park, Phase 3, Ballycoolin, Dublin 15,

Ireland. Telephone: +353 (01) 8612100 Fax: +353 (01) 8612101


  1. “Buyer”, “you” and “your” “customer” are references to the purchaser of the goods from us;


  1. “Goods” means the goods or services provided by supplier and specified in the Seller’s invoice;


  1. “Contract” means the contract between Seller and Buyer for the sale and purchase of the Goods which

incorporates these Terms & Conditions.


  1. “Terms” means these terms and conditions;





  1. In order to make purchases, the buyer must provide their contact name, phone number, e-mail address

and other requested information as indicated.


  1. When ordering items, the buyer will be required to provide payment details and you represent and

warrant that the payment details you provide on ordering are both valid and correct and you confirm

that you are the person referred to in the billing information provided.


  1. All orders are subject to acceptance and availability.


  1. Any error in the ordering process due to technical or other reasons beyond the seller’s control entitles us not to treat the order as being binding on us.


  1. There is no limit on the value of goods that can be purchased by any customer.


  1. The seller displays products which form its collection. They are normally products that are in stock and

available for dispatch, however on occasion certain products that are in particularly high demand will sell

out quickly. Should this be the case, you can contact our customer care department on info@syntec.ie

who will be happy to add your details to the waiting list and contact you should the item again become

available to arrange payment.


  1. Phone number will be used and displayed on package for courier service.


  1. Once a choice has been made and the order has been placed, the buyer may receive an email

acknowledging the details of the order. This email is NOT an acceptance of the order. Unless the buyer

cancels the order in accordance with the seller’s Cancellation Policy, acceptance of the order and

completion of the contract between buyer and seller will be perfected when we despatch the goods to



  1. The sale contract is therefore concluded in Ireland and the language of the contract is English. The

contract will be subject to these terms and conditions and governed by Irish law and the buyer agrees to

submit to the non-exclusive jurisdiction of the Irish courts in respect of any dispute that may arise under



  1. The seller reserves the right not to accept the buyer’s order in the event, for example, that we are

unable to obtain authorization for payment or that the item ordered is out of stock or discontinued.


  1. For customers with contracts with Syntec, Syntec will be obliged to fulfill all orders in a timely fashion

and customers will be obliged to purchase products from Syntec.


  1. PRICE


  1. Prices provided by Seller are in Euros and exclude VAT. All prices and offers remain valid and as

advertised from time to time. The price of a product displayed BY Seller at the time the order is

accepted will be honored.


  1. If the buyer is from outside the EU, you may also incur duties levied by the jurisdiction to which you

have specified delivery.


  1. The cost of postage and packaging will be detailed before you provide your payment details.
  2. Price will be set on annual basis.


  1. Prices set for customers with contracts will be reviewed at the end of each calendar year and any price

increases due to increased costs etc. incurred by the seller will be applied to the current pricing.



  1. Payment for Goods and for the cost of packaging and delivery where applicable must be made before

the Goods are dispatched.


  1. Payment can be made by Bank Transfer or Cheque. In all cases, delivery will not occur until we are

satisfied that the payment has cleared unless credit is agreed.





  1. Delivery Information for Island Of Ireland Orders Placed


Delivery charges vary and will be notified to customer


Delays may be experienced during certain times of the year and if this is the case we will contact you as

soon as possible via email. Please allow ten working days for dispatch and delivery.

Delivery times are usually between 08:30 and 17:30 Monday Friday. Courier deliveries will need a

signature on receipt and if there is no one present to receive the delivery it will be postponed until

next delivery date.


  1. Customers:


We deliver to all countries in the EU and outside. Orders will be shipped with various couriers.

Please allow at least fourteen working days for dispatch and delivery.

The seller will not be liable for any loss, damages or penalty resulting from delay in delivery of the goods

when such delay is due to causes beyond the reasonable control of the seller, including without

limitation, supplier delay, force majeure, act of God, labour unrest, or fire. In any such event, the

delivery date will be deemed extended for a period equal to the delay.



  1. The seller’s aim is to ensure that the buyer is fully satisfied with the goods. If, the buyer is not satisfied

with the goods purchased and supplier confirms a problem with the goods, the seller may opt to replace

or refund the goods. If you wish to return an item for whatever reason you may contact us by email at

info@syntec.ie within seven working days stating the reason for return. In the event of cancellation, we

require that you return the goods to us at your own cost. The following will not be accepted back from



  • Fridge items
  • Batch products
  • Instruments that have no faults confirmed by engineer.


  1. Our address for all returns is below were complaints are to be made.


  1. The buyer must take reasonable care of all goods in their possession and return them to us, with their

original packaging and tags, within 7 days from the cancellation date.


  1. In order to qualify for return, the goods must fulfill the following requirements:
  • Goods may not have been used or damaged.
  • Goods must be returned in their original designer packaging.



  1. The seller will make refunds of the purchase price, but excluding refund of postage and packaging costs

to the buyer, in accordance with these terms within 30 days of the date of the notice of cancellation. All

accurately returned products will be credited to the original buyer’s account excluding shipping charges.

Refunds of international customs duties and sales taxes (if applicable) are excluded on shipments

outside the European Community (EU).


  1. If the buyer needs to exchange an item for a different product the seller may agree to exchange the

goods for a different item but this will be on a case by case basis. The seller can only exchange an item

for another, subject to availability. This also only relates to stocked items. Non Stocked items cannot be

returned without a fault. Exchanged items can only be dispatched after the returned goods have been

received and undergone a quality control check.


  1. In the event that the seller mistakenly sends goods which do not match the order, or the quality of the

goods sent is not up to standard, please contact the seller before returning any items. The seller, once

the mistake or defect has been verified, will refund any transport costs incurred (both ways) upon

receipt of the corresponding proof of purchase previously requested from the buyer.

  1. In the event of any failure to return any goods to the seller within the stipulated time limits, even

though validly cancelled, we shall have the right to charge any costs of recovery of the goods.

  1. Service contracts, Reagent Contracts and Managed Service Contracts


  1. Prices set for customers with service contracts will be reviewed at the end of each calendar year and any price increases due to increased costs etc. incurred by seller from its suppliers will be applied to the

current pricing.


  1. It is agreed that once a service contract has been taking out customer will continue to use seller for

service of the stated instruments and Seller aggress to provide this unless both parties agree to change.


  1. Software updates are provided to computers that run instruments only and updates do not include Microsoft updates.


  1. The start date of all Reagent service level agreements is the first day of the month and the end date is

the last day of the month. The starting month/year and the end month/year of the contract are stated on the contract.


  1. Reagent Service agreement contracts carried out are exclusive between both parties whereby Supplier

agrees to supply the stated products and services it distributes, and customers agrees to buy these

stated products and services from Supplier when required.


  1. When a reagent service level agreement or Service level agreement commences between the Seller and

customer only the equipment already supplied and on the customer site or covered under the service

contracts in place between the supplier and customer or ordered at that time are covered under this

contract. With the purchase of new equipment following the start date of the Service level contract or

Reagent service level contract these may or may not be included and will be agreed to by both parties.

  1. With Managed Service Contracts Syntec has the right to terminate it position on the Managed Service Contract with immediate Managed Service Contracts effect in the situation that Syntec loses its exclusive distribution of products supplied by its supplier that are supplied under the Managed Service Contracts.
  2. With Managed Service Contracts Syntec will endeavor to maintain instruments supplied with the assistance of its suppliers but is not liable to replace any equipment that ceases to function. Syntec will however offer discounted solutions to its Managed Service Contract partner.




If you wish to make a complaint, you may do so by writing to us at:


Syntec Scientific, Unit 618, Northwest Logistics Park, Phase 3, Ballycoolin,

Dublin 15, Ireland


Telephone: +353 (01) 8612100

Fax: +353 (01) 8612101 Email: info@syntec.ie

  • Syntec is committed to providing the very best service quality and customer support to our clients.

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